QPAY :QPay Bangladesh" is a revolutionary payment application that enables any bank account, prepaid card, debit card, credit card of Q-Cash member banks to do financial transactions on the go.Automate your payment flows and transactions under a single platform so that you can focus on more important things in life.
Qpay FinTech Application:
Choosing the right FinTech App is a big decision. And if you frequently make transaction from your phone, or want to start Banking from your mobile, you need to choose an App with features that will serve your every day’s banking habits. The best financial apps have easy-to-use interfaces that make it easy to do the basics: view your account balances, transfer money, make utility and other payments, and contact customer support etc. Over the years, we have surveyed the market, gathered information and tried to understand people’s needs and designed our app that will offers only the services that you required. When thinking about which features you need, think about your banking habits.
Q-Cash introduced QPay Financial Technology Application that provides basic and advanced FinTech & Electronic Payment Services to the clients of Q-Cash Member Banks. Comparing other FinTech Apps, QPay includes even more robust features. We are proud to announce that QPay App shall help individuals, business owners and consumers better manage their financial operations, process and lives by utilizing specialized features and easy operational process.
We believe that using QPAY shall be a whole new experience to the Citizens of Bangladesh.
QPAY Key Features & Services:
- Account/Card Balance Check
- Multiple bank account and card tagging
- Inter-bank Fund transfer
- Bill payment
- Bangla QR Payment transaction
- Online payment for buying goods and services
- Instant Transaction Control
- Transaction history
FAQs:Frequently Asked Questions :
1. What is Qpay Bangladesh?
"QPay Bangladesh" is a revolutionary payment application that enables any bank account, prepaid card, debit card, credit card of Q-Cash member banks to do financial transactions on the go.
2. How to use Qpay?
Qpay Bangladesh application has many use cases such as mobile recharge, fund transfers, credit card bill payment, transfer money to MFS accounts, withdraw Cash from ATM Booths, pay utility (water, gas, electricity, Satellite TV) bills, make QR payments etc.
To avail these features you need to add/link at least one of your debit/credit/prepaid cards to the Qpay application and then you will be able to appreciate the convenience of using Qpay application.
3. How to access the Qpay application?
You can download the application by searching for it in Google Play Store for Android version and Apple App Store for iOS version.
4. What is the android or iOS minimum version requirement to use the Qpay application?
Minimum requirement to use Qpay is:
- For iOS: Version 9 and up.
- For Android: Version 7 and up.
5. How to contact Qpay customer support?
You can get in touch with the customer support executives by calling or sending us an email at the following:
- Support Phone: +8809666727279
- Support Email: support@qpaybd.com.bd
6. How to create a Qpay account?
Please follow the steps to create your Qpay account:
- Step-1: Open your Qpay app.
- Step-2: Tap on "Sign Up" and click on "Continue".
- Step-3: Verify mobile number using One time password (OTP).
- Step-4: Set up a Personal Identification Number (PIN). Your temporary account has been created.
- Step-5: Login using mobile number and PIN.
- Step-6: Verify email address using OTP.
- Step-7: Take a selfie.
- Step-8: Enter personal information by capturing NID card's front and back images.
- Step-9: Verify profile picture and NID card's information.
- Step-10: Click on "Submit".
- Step-11: Your account has been created.
7. How to transfer money back from card to a bank account?
Kindly follow the steps to transfer funds from any card to a bank account:
- Step-1: Log in to the Qpay application.
- Step-2: Click on "Fund Transfer".
- Step-3: Select your linked card by tapping "Select Source".
- Step-4: Select your linked bank account by tapping "Select Destination".
- Step-5: Enter Amount.
- Step-6: Click "Next".
- Step-7: Click on "Generate OTP"
- Step-8: Enter OTP.
- Step-9: Your transaction is complete.
Note: Fees applicable. Please check the app or website for fee details.
8. How to add a beneficiary in Qpay?
Kindly follow the steps to add a beneficiary in Qpay:
- Step-1: Log in to the Qpay application.
- Step-2: Click on "Add Beneficiary".
- Step-3: Select the beneficiary type.
- Step-4: Select Bank/Financial Institution of the beneficiary.
- Step-5: Insert card/account number.
- Step-6: Enter a short name.
- Step-7: Click on ‘Confirm’.
- Step-8: Your beneficiary has been added.
9. How to reset Qpay PIN?
You can reset your PIN by following the steps below:
- Step-1: Log in to the Qpay application.
- Step-2: Tap "More" on the bottom navigation bar.
- Step-3: Click on "Change PIN".
- Step-4: Enter existing PIN, new PIN and confirm PIN.
- Step-5: Click on "Confirm".
- Step-6: Your PIN will be reset successfully.
10. What is the PIN code policy?
Guidelines for PIN set up:
- Step-1: PIN code must be 6 digits in length.
- Step-2: Use only numeric digits when entering your PIN.
- Step-3: Do not use zero (0) as the first digit of your PIN.
- Step-4: Do not use sequential or same numeric digits consecutively as your PIN; E.g. 123456, 987654, 112376, 333444, 555555 etc.
- Step-5: You can not repeat the last 5 used PIN codes as your new PIN.
Note: Fees applicable. Please check the app or website for fee details.
11. Can I do transactions 24/7 using Qpay?
- Yes, You can do transactions 24/7, 365 days.
12. Who is eligible to open a Qpay account?
Requirements to open a Qpay account:
- Bangladeshi Citizen.
- 18 years of age or above.
- Have a valid mobile phone number.
- Have a valid email address.
- Have a valid Bangladeshi smart/old/temporary National Identity Card (NID).
13. How do I recover my PIN in case I forget?
You can create a new PIN by following the steps below:
- Step-1: Open Qpay application.
- Step-2: Tap "Forgot PIN" on the login page.
- Step-3: Enter your mobile number.
- Step-4: Contact Qpay Support Team by pressing the Call icon or dial +8809666727279.
- Step-6: Insert the OTP.
- Step-7: Enter a new PIN.
- Step-8: Confirm the new PIN.
- Step-9: Tap "Confirm".
- Step-10: PIN will be reset successfully.
Note: In addition to this, you can also send us an email at support@qpaybd.com.bd.
14. What happens if I enter an incorrect PIN multiple times?
If you enter the wrong PIN 5 consecutive times, your Qpay account PIN will be temporarily blocked for 5 minutes. After 5 minutes you can again. However, if you totally forget your PIN, you have to follow the instructions of the Forget PIN feature.
15. What happens if my Qpay account is hacked or my phone is lost?
Call our helpline at +8809666727279 or email us at support@qpaybd.com.bd immediately.
16. What happens if I log in to the Qpay application from a different device?
An OTP will be sent to your registered mobile number. You have to use that OTP to log in to the Qpay application from the new device.
17. If my profile information is incorrect, how do I update my information?
Call our helpline at +8809666727279 or email us at support@qpaybd.com.bd and we will update your information after verification.
18. How can I withdraw money from an ATM using the Qpay application?
You can withdraw cash from any ATM in Bangladesh that supports QCash network using our QPay application.
ATM Cash Withdrawal is completed in two parts. Firstly, you have to generate a Cash by Code using the Qpay application. Afterwards, you have to use that Cash by Code to withdraw Cash from any Q-Cash supported ATM booths.
Kindly follow the steps to use ATM Cash Withdrawal feature of Qpay:
Part-1: Generate Cash by Code:
- 1. Log in to the Qpay application.
- 2. Click on "Cash by Code".
- 3. Select your linked card by tapping "Select Source".
- 4. Enter Amount.
- 5. Agree to the terms and conditions by checking the box.
- 6. Click "Next".
- 7. Click on "Generate OTP".
- 8. Enter OTP.
- 9. Your token for ATM Cash Withdrawal is generated.
- Part-2: Withdraw cash from ATM booth:
- 10. Go to the designated Q-Cash supported ATM booth.
- 11. Select the cash out option from QPay.
- 12. Enter registered mobile number.
- 13. Enter Cash by Code token.
- 14. Enter withdrawal amount.
- 15. Click "OK".
- 16. Collect cash from ATM machine.
19. Does QPay charge for cash withdrawal?
You will be charged only when you generate the Cash by Code using the Qpay application, not during the actual cash withdrawal from ATM booths. For further details, please check the Fee calculator menu.
20. What are the usage limits?
Each transaction has a limit. To check your limit:
- Go to Dashboard
- Click on More in bottom navigation bar
- Click on Limit
21. What banks support the CVV2 change feature of the Qpay application?
Minimum requirement to use Qpay is:
- MBL - Mercantile Bank Limited
- BAL - Bank Asia Limited
Note: More banks with this feature will be coming soon.
22.What is CVV/OTP?
